Legal

Privacy Policy

Last updated: 25 May 2026

Zandra Life Sciences Pvt. Ltd. ("REINCARN", "we", "us", or "our") operates the website reincarn.in and is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

Personal Information: When you place an order, join our waitlist, or subscribe to communications, we may collect your name, email address, phone number, shipping address, and billing address.

Payment Information: Payment details are processed securely through our third-party payment gateway (Razorpay/Shopify Payments). We do not store your credit card or bank account details on our servers.

Usage Data: We automatically collect information such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website using cookies and similar technologies.

Communication Data: If you contact us via email or forms, we collect the content of your messages and any information you provide.

2. How We Use Your Information

We use the collected information to process and fulfil your orders, communicate with you about your orders and our products, send promotional emails and newsletters (with your consent), improve our website and product offerings, comply with legal obligations under Indian law, and prevent fraud and ensure the security of our platform.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with logistics and shipping partners to deliver your orders, payment processors to complete transactions, email service providers (such as Klaviyo) to send communications you have opted into, and legal authorities if required by law or to protect our rights.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

5. Data Security

We implement reasonable security practices and procedures as required under the IT Act, 2000 and its rules. All data transmission is encrypted using SSL/TLS. Access to personal data is restricted to authorised personnel only.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under Indian law, you have the right to access, correct, or request deletion of your personal data held by us. You may also withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email or by writing to us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the revised policy.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:

Grievance Officer
Zandra Life Sciences Pvt. Ltd.
Email: privacy@reincarn.in
Response time: Within 30 days of receiving a complaint.